Responsible Gaming

Online gambling involves risk, and there is no guaranteed way to win. Game outcomes are determined by chance or other game mechanics, and past results do not predict future results. A winning run does not mean that a further win is due, while a losing run is not a reason to chase losses. Only gamble with money you can afford to lose after essential living costs and other financial commitments have been met.

Responsible gambling starts with making a plan before you play. Decide how much money and time you are prepared to spend, then stick to those decisions. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to recover money lost elsewhere. Taking regular breaks can help you remain aware of how long you have been playing and how much you have spent.

• Set a spending budget for gambling and treat it as an entertainment expense.
• Set a time limit before starting a session and take regular breaks.
• Keep gambling separate from money needed for rent, bills, food, savings or other essentials.
• Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
• Do not chase losses or increase your stakes to try to recover money quickly.
• Avoid gambling as a response to stress, loneliness, boredom, anger or other difficult emotions.
• Keep your account details secure and do not allow another person to use your account.
• Never gamble if you are under 18. Gambling is for adults only.

It can also help to keep a simple record of your deposits, withdrawals, wins, losses and playing time. A record may make your gambling activity easier to understand and can help you identify changes before they become a concern. If gambling is taking more time, money or attention than you intended, consider stopping and seeking support.

Account and safer-gambling tools may help you manage your activity. Depending on what is available for your account and applicable requirements, you may be able to set deposit, wagering, loss or time limits. A limit should be chosen before you begin gambling and should reflect an amount you can genuinely afford to spend. Limits are not a guarantee that you will avoid harm, so review your overall gambling behaviour as well.

Take a break

A temporary break can give you time away from gambling and help you reassess your habits. During a break, do not open another account or use another person’s account to continue gambling. Consider removing gambling applications, blocking access to gambling websites and asking a trusted person to support your decision.

Self-exclusion

If you need stronger protection, ask Richard Casino about the self-exclusion options available to you. Self-exclusion is a voluntary arrangement designed to prevent or restrict access to gambling for a chosen period or under applicable conditions. Before requesting self-exclusion, withdraw any available funds in accordance with the applicable account terms and provide any information required to process the request.

Self-exclusion should be treated as a firm decision. Do not attempt to bypass it by creating another account, using someone else’s account or providing inaccurate information. If you have concerns about your gambling, support from a qualified gambling counsellor can be helpful alongside account restrictions.

Practical steps

1. Review your recent gambling activity and identify any patterns that concern you.
2. Set a realistic spending and time limit before your next session, or choose to stop altogether.
3. Remove saved payment methods and avoid keeping gambling funds readily available.
4. Tell a trusted person what you are doing and ask them to help you stay accountable.
5. Contact Richard Casino to ask about available limits, breaks or self-exclusion.
6. Contact an independent support service for confidential advice and further assistance.