Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Richard Casino may collect information that you provide directly, information generated when you use the website, and information received from service providers involved in operating the platform. We aim to collect information that is reasonably needed to provide services, protect players and meet applicable obligations.

On this page

Information we may collect How we use information Sharing, storage and retention Your privacy choices and rights

Account and personal details

When you register or manage an account, we may handle details such as your name, date of birth, residential information, contact details, login information and responsible gaming preferences. We may also record communications with customer support, requests you make, feedback you provide and information needed to resolve an account or service issue.

Verification and identity information

To confirm identity, age, account ownership or eligibility, we may request verification documents and related information. This may include identity documents, evidence of address, information about the source or destination of funds, or other information needed for security and compliance checks. Verification information should be provided through the methods made available on the website and must be accurate and current.

Payments and transactions

We may handle records about deposits, withdrawals, wagers, account balances, bonuses where applicable, payment methods, transaction references and related correspondence. Payment details may be processed by specialist payment providers. We do not need to retain every detail in the same form, and some payment information may be handled directly by the relevant provider under its own privacy terms.

Technical, device and cookie data

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages viewed, access times, referring website and interaction information. We may also use cookies and similar technologies to remember preferences, keep the website secure, support account functions, understand website use and improve performance.

How we use information

Information may be used for the purposes below. The particular purposes depend on the service you use, your account status, your choices and the information available to us.

To create, operate and maintain your account and provide casino services.
To process deposits, withdrawals, transactions, account requests and other instructions.
To verify your identity, age, account information and eligibility to use the services.
To carry out security, anti-fraud, anti-money-laundering and risk checks, and to identify unusual or unauthorised activity.
To communicate with you about your account, service updates, verification requests, security matters and support enquiries.
To provide customer support, investigate complaints and maintain records of communications.
To understand how the website is used, troubleshoot technical issues, improve functionality and develop safer, more reliable services.
To support responsible gambling measures, including account controls, activity monitoring and responses to relevant requests.
To send marketing communications where permitted and where you have provided any consent that is required. You can withdraw marketing consent at any time.
To meet legal, regulatory, tax, accounting, security and other compliance obligations that apply to the operation of an online gambling service.
To establish, exercise or defend legal rights, prevent misuse of the website and protect players, staff, service providers and the platform.

We may use information where it is necessary to provide a service you have requested, to meet a legal or security obligation, to protect legitimate operational interests, or where you have given consent. Where consent is the basis for a particular use, you may withdraw it, although withdrawal will not affect processing that occurred before the withdrawal.

Cookies

Cookies are small files or similar technologies stored on your device. Some are necessary for core website functions, including account access and security. Others may help remember settings, measure performance or understand how pages are used. You can manage, restrict or delete cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.

Sharing, storage and retention

Richard Casino may share information when this is reasonably necessary to operate the website, provide requested services, protect users or meet legal and compliance requirements. Information may be shared with carefully selected service providers, such as technology, hosting, identity verification, payment, customer support, security, analytics and professional service providers. These providers should only use information for authorised purposes and may be subject to confidentiality and security requirements.

Information may also be disclosed to competent authorities, courts, professional advisers or other parties where disclosure is required or permitted by law, needed to investigate suspected fraud or other unlawful conduct, or necessary to protect rights and safety. We do not sell personal information as a general business practice.

Information may be processed or stored in Australia or another location used by our service providers. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections. No online transmission or storage system can be guaranteed to be completely secure, but information is handled using measures intended to reduce the risk of unauthorised access, alteration, loss or disclosure.

We keep information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or allowed. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Third-party websites and services

The website may contain links, integrations or payment options provided by third parties. Those parties may collect and use information under their own privacy policies and terms. We encourage you to review the relevant third-party information before providing personal details or using an external service. This policy does not control the privacy practices of independent third parties.

Your privacy choices and rights

Depending on your circumstances and applicable requirements, you may have rights relating to information held about you. You may ask for access to your personal information, request correction of information that is inaccurate or incomplete, and ask for deletion of your data where there is no continuing reason for it to be retained. You may also withdraw consent to marketing communications at any time.

To exercise these rights or ask a privacy question, contact support@richardcasino-au.site. Please include enough information for us to understand your request and identify the relevant account. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive documents.

Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of its use.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details.
Deletion: ask us to delete information that is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately because it must be retained for legal, security, dispute or record-keeping purposes.
Marketing consent: request that marketing messages stop or withdraw any marketing consent you have given. Essential account, security and service communications may still be sent.
Cookies: manage or remove cookies through the settings and controls in your browser.

We will consider privacy requests within a reasonable timeframe. If we cannot fully comply, we will generally explain why, subject to security, confidentiality and legal restrictions. You should keep your account details secure and notify support promptly if you believe your account or personal information has been accessed without authorisation.

Changes to this policy

This Privacy Policy may be updated when our services, information practices or legal obligations change. The current version will be made available on the website, with the effective date or other notice where appropriate. We encourage you to review this page periodically. Continued use of the website after an update may indicate that you have read the revised policy, subject to any rights that apply to you.

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